PK Hosting Privacy Policy

Last updated: June 27, 2026

This Privacy Policy explains how PK Hosting, a brand operated by TechAbout Private Limited, collects, uses, stores, shares, and protects personal information when you use our website, client area, hosting services, billing systems, support channels, and related services.

1. Information We Collect

We may collect information you provide directly, including:

• Name, company name, address, phone number, email address, and account details
• Login details, password hashes, security tokens, and account preferences
• Billing details, invoices, payment references, tax information, bank-transfer confirmations, and transaction records
• Support tickets, emails, chat messages, attachments, screenshots, and service instructions
• Domain registrant, administrative, technical, and billing contact data where domain services are ordered
• Server, hosting, DNS, website, database, and control-panel configuration details needed to provide support

We may also collect technical and usage information automatically, including:

• IP addresses, device and browser information, timestamps, pages visited, referrers, cookies, and session data
• Login attempts, security events, system logs, email logs, abuse reports, resource usage, traffic, bandwidth, storage, and server telemetry
• Diagnostic information needed to detect abuse, troubleshoot services, prevent fraud, and maintain platform security

2. How We Use Information

We use information to:

• Create and manage accounts
• Process orders, invoices, renewals, payments, refunds, and account credits
• Provision, operate, secure, monitor, suspend, renew, cancel, or terminate services
• Provide support, respond to requests, and keep service records
• Register, transfer, renew, and manage domains where requested
• Send service, billing, security, legal, and operational notices
• Detect fraud, abuse, malware, spam, phishing, unauthorized access, and policy violations
• Improve website, client-area, billing, and support operations
• Comply with legal, tax, accounting, regulatory, contractual, and upstream-provider obligations

3. Cookies and Similar Technologies

Our website and client area may use cookies and similar technologies for login sessions, security, preferences, analytics, fraud prevention, and functionality. Disabling cookies may prevent the client area or checkout from working correctly.

4. Sharing and Subprocessors

We do not sell personal information.

We may share information where needed to provide and protect services, including with:

• Infrastructure and server providers such as Contabo, Hetzner, or other data center and cloud suppliers
• Domain registrars, registries, DNS providers, SSL providers, and software licensors
• Payment processors, banks, fraud-prevention providers, accounting systems, and email providers
• Support, security, monitoring, backup, logging, and communication vendors
• Legal, tax, accounting, regulatory, law-enforcement, or dispute-resolution parties where required or appropriate

Only the information reasonably needed for the relevant purpose is shared.

5. International Processing

Your information may be processed in Pakistan and in other countries where our suppliers, upstream providers, infrastructure, support systems, or service providers operate. By using our services, you understand that data may be transferred internationally as needed to provide the services.

6. Data Retention

We retain information for as long as needed for service delivery, billing, accounting, tax, legal, security, fraud prevention, dispute handling, and operational purposes.

Account, invoice, payment, support, domain, abuse, and security records may be retained after service cancellation where needed for legal, audit, accounting, dispute, or abuse-prevention reasons.

Hosted files, databases, emails, backups, and server data may be deleted after suspension, expiry, termination, cancellation, migration, or non-payment according to the applicable service process. You are responsible for keeping independent backups.

7. Security

We use reasonable administrative, technical, and operational safeguards to protect information. These may include access controls, authentication, logging, encryption in transit where available, restricted administrative access, backups, monitoring, and abuse-prevention controls.

No system is completely secure. You are responsible for securing your own account credentials, websites, applications, plugins, themes, CMS installations, scripts, mailboxes, DNS records, and server access.

8. Your Choices and Rights

You may request access, correction, export, restriction, or deletion of personal information where applicable. Some records cannot be deleted immediately where we must retain them for billing, tax, legal, fraud prevention, security, dispute, or service-integrity reasons.

To make a privacy request, contact support@pkhosting.com from the email address associated with your account. We may need to verify your identity before acting on a request.

9. Marketing and Service Messages

We may send operational messages about invoices, renewals, support, security, abuse, maintenance, legal updates, and service status. These are not optional marketing messages.

If we send marketing messages, you may unsubscribe where an unsubscribe option is provided or contact us to update preferences.

10. Children's Data

Our services are intended for business and general hosting customers and are not directed to children. You must not use our services to collect, process, or host children's personal data unless you have all required legal permissions and safeguards.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in services, law, security practices, or business operations. The updated version will be posted on our website or client area with a new last-updated date.

12. Contact

For privacy questions or requests, contact:

PK Hosting / TechAbout Private Limited TechAbout HQ, 231-B Main Boulevard, Commercial Broadway, Sector B, Phase 8, Defence Housing Authority, Lahore, 53000, Pakistan Email: support@pkhosting.com Phone: (042) 35692952